Unable to join computer audio zoom web sdk

Hi i am getting an error in zoom websdk(1.9.6)
Your browser doesn’t support using computer’s Audio device, please upgrade your browser to the latest version.

My website is served via ngrok(https secured)
Already gave audio and video permissions to the browser

Please let me know how to fix this

Which Web Client SDK version?


Device (please complete the following information):

  • Device: Desktop
  • OS: Ubuntu
  • Browser: Chrome
  • Browser Version: 91.0.4472.77 (Official Build) (64-bit)

Hey @hariprasad,

Thank you for reaching out to the Zoom Developer Forum. Please make sure that you have isSupportAV set to true:

If that doesn’t help, please share how you are calling the init() and join() functions. You can also test with our Sample Web App.


1 Like

Hi @MaxM g,
Thank you for the quick help.
Passing isSupportAV as true helps.

Awesome! I’m glad that worked. I’ll go ahead and close this topic now but feel free to open a new topic if you encounter any further issues or questions.