Description
I am trying to make the audio raw data work on MacOS. The goal is to get the individual audio streams.
I have subscribed to the ZoomSDKAudioRawDataDelegate.
The -onMixedAudioRawDataReceived: method is being called constantly.
The -onOneWayAudioRawDataReceived:nodeID: method is being called only 469 times and then is never called again. All the data I get is for my own user ID, while there is at least one more user in the meeting. I am successfully getting the video raw data from that user, but no audio.
For the reference, I am using the custom UI.
Which macOS Client SDK version?
MacOS Big Sur 11.4
Zoom Client SDK v. 5.5.12511.0420
To Reproduce
Steps to reproduce the behavior:
Start meeting
Connect the attendee to the meeting from another machine
Admit the attendee to the meeting room
Create the instance of ZoomSDKAudioRawDataDelegate-compliant class
Set this instance as a delegate to the ZoomSDKAudioRawDataHelper
Call the - subscribe method on the ZoomSDKAudioRawDataHelper
The -onMixedAudioRawDataReceived: method is being called constantly.
The -onOneWayAudioRawDataReceived:nodeID: method is being called only 469 times and only for the user ID that corresponds to the meeting host, not to the attendee.
Device (please complete the following information):
Since you are able to retrieve raw data, am I correct in assuming that you have a raw data license on your account? If that’s the case, can you please confirm that the other users in the meeting are actively transmitting audio and do not have their audio muted?
Hi @jon.zoom ,
Yes, you are correct, we have an account with the active raw data license. Other users are transmitting audio, mics are on and the audio level meter on the mic is actively changing its value
Hi @jon.zoom , I have found the log file, however I am unable to create the support ticket on the developer support site. Can you please point me out where exactly can I do this?
Sorry for the silly question and thank you for your patience
No worries! You may not be logged in on the support site. Are you seeing a message towards the bottom of the page saying Need more help? Sign in to submit a request? If you click on that link, you should be able to sign in and submit a ticket.