We are getting following error while trying to access the zoom recording from share url or zoom dashboard.
The media could not be loaded, either because the server or network failed or because the format is not supported
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Recording Management
- Select recording and play
This happened with the same user twice after he did recordings.
We also checked trash those recording were not deleted.
Recording happened on Feb19 and Feb23.
We were only able to download these recordings from url that we received from webhook.
Zoom dashboard dos’nt allow to download the meeting.
We get this error
Access to ssrweb.zoom.us was denied
You don’t have authorization to view this page.
HTTP ERROR 403