Unable to transcribe this recording for zoom phone

API and Webhooks
1

Hi Team,

We are using Zoom Phone, and when calling the following API, we encounter an error for some users:

API: https://zoom.us/v2/phone/recording_transcript/download/:recording_id

(recording_id is correct)

Error:

{

“code”: 12000,

“message”: “Unable to transcribe this recording.”

}

Do you know the reason for this issue ?

2

Hey @developer37
Thanks for reaching out to us!
This issue could be because the transcript was not completed,
This endpoint needs to be called after transcription completed webhooks is received