Description
After success ZoomMtg.init we cannot join meeting.
Error
navigator.MediaDevices.getUserMedia error: ,Requested device not found,NotFoundError
Which Web Client SDK version?
We updated zoom version from 1.9.0 to 1.9.6
To Reproduce(If applicable)
When we click on join button, we can see SUCCES INIT message in console.log
But join doesn’t start.
We set
ZoomMtg.setLogLevel(‘error’);
and we can see
navigator.MediaDevices.getUserMedia error: ,Requested device not found,NotFoundError
Thank you for reaching out to the Zoom Developer Forum. Have you had a chance to test this with the Sample Web App? I’m interested to know if the issue is isolated to your implementation.
Further, please confirm the camera and microphone on the device are accessible and not being used by other applications.
Thank you for reaching out to the Zoom Developer Forum. When it comes to the latest signature that you shared, it looks like the API Key was “YOUR_API_KEY” instead of the key itself.
I just wanted to make sure that was intentional as part of sharing it and not the cause of the issue you’re seeing with the sample app.
From here, I think the best route is for me to see this issue live. This could mean seeing a public git repo of code that exhibits this issue or setting up a meeting with me by submitting a ticket to developersupport@zoom.us with a link to this thread.
