Users are unable to join meeting through web sdk using 'ZoomMtg.join'

Meeting SDK Type and Version
Web Meeting SDK 2.11.5

API Endpoint(s) and/or Zoom API Event(s)

Specifically the requests are being cancelled. Note that this failure is not unique to

Once the ZoomMtg.init call is successful, we attempt to call ZoomMtg.join. However, the ping api calls triggered by the ZoomMtg.join seem to be getting cancelled. Neither the success nor the error callbacks that we provided are executed. This leads to the users being stuck on the “Joining Meeting…” screen.

During some attempts, the user is able to join the meeting. However, they are failing majority of the time.

Our code:

            leaveUrl: window.location.href + '&close=1',
            isSupportAV: true,
            disableInvite: true,
            disablePreview: true,
            meetingInfo: [],
            success: res => {
                const joinMeeting = () => {
                        userName: username,
                        sdkKey: zoomsdkKey,
                        userEmail: email,
                        passWord: pwd,
                        success: res => {
                            console.log('join meeting successfully');
                        error: err => {
            error: err => {

We are not receiving any error messages from the cancelled apis, they simply do not resolve.

Request headers
Sec-Ch-Ua: “Google Chrome”;v=“113”, “Chromium”;v=“113”, “Not-A.Brand”;v=“24”
Sec-Ch-Ua-Mobile: ?0
Sec-Ch-Ua-Platform: “macOS”
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: cross-site
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

More context:

For each join attempt, there are 4 /wc/ping/ requests. 3 of which are always cancelled. The remaining one succeeds, but this does not lead to the user joining the meeting nor trigger any of the provided callbacks.

We are experiencing the same thing here

Hi @rahulc , @skyler.todd , thank you for raising this here, our apologies for the issues this caused. The issue should now be resolved. Can you confirm whether you are still experiencing the issue?

This is related to a service incident that caused delays in joining meetings for a subset of users. Details on this are posted here on our status page:

We saw intermittent success around 12:50 MST, seemed to be fully resolved shortly after.

The issue seems resolved for us as well now.

We also encountered these errors and saw issues associated with web socket connections failing to be established as well. Additional details here:

Should we expect these types of errors to trigger the ZoomMtg.join error handler? Without an error being returned, it is challenging to notify users that the connection has failed as they simply see the Zoom client attempting to load indefinitely.