URGENT - Web SDK Completely Jumbled

Meeting SDK Web
1

Description
WebSDK is completely broken. It sounds completely distorted and no video comes through.

Error
No video comes through when people join to the meeting via the webSDK.

Which version?
WedSDK - 1.7.5

To Reproduce(If applicable)
Steps to reproduce the behavior:
Join a meeting via the websdk

Screenshots
Just a black screen.

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Version: [e.g. 22]
  • Browser:[e.g. Chrome]

Additional context

2

It seems as though we just needed to upgrade the webSDK.

How can we get notifications about these important changes?

I monitor the Maintenance emails from Zoom like a hawk these days, but there was nothing about being required to upgrade the Web SDK. I can’t understand what the correct way is to avoid having these unnecessary downtimes.

3

Hi @ZoomFan,

We’ve sent out multiple emails to our developers about the GCM upgrade. Nevertheless, you can subscribe to our newsletter[1], checkout our the main page on our docs[2], our WebSDK page[3], and subscribe to our change log page[4].

1- https://marketplace.zoom.us/docs/guides/stay-up-to-date/developer-newsletter’
2- https://marketplace.zoom.us/docs/guides
3 - https://marketplace.zoom.us/docs/guides/stay-up-to-date/upcoming-changes/web-sdk
4 - https://marketplace.zoom.us/docs/changelog

Thanks