Billing page says 8,425 of 10,000 free minutes remaining.
There’s no way I’ve used 1,500+ minutes.
I’ve only ever had 2 users connected.
My first attempt at starting a session was approx. 3 hours ago, when I ran into the JsMediaSDK_Instance error linked below. I took a screenshot of the error, then closed the tab for both users to make sure I wasn’t consuming minutes.
My first successful attempt at connecting to a session was approx. 1 hour ago:
But I still have not gotten
stream.startVideo() to work successfully, so the last hour has probably consisted of ~5x 1-3 minute tests, with two users in each. And again, after each test, I close the browser tab, so there’s no way I’m still connected.
If the Billing page is saying I’ve used ~1,500 minutes, and I’ve always had 2 users connected, that would mean 1500min / 2users / 60min = 12.5 hours of continuous use with these 2 users connected, which just ain’t possible!
Could someone please elaborate on what could be causing this? Definitely will not be able to move to production if it seems Zoom is multiplying actual usage by 10x+, especially while there are no official monitoring abilities, as described here: