User not getting reply from Squareup Chatbot

I am Zoom Support and i have a user who is attempting to integrate Squareup from the Marketplace.

The user gets the application installed and when typing the "connect’ command to start the verification process, he gets no reply from the chatbot. Chatbots from other applications work fine.

We’ve tried uninstalling/reinstalling, but none of this corrects the issue.

Which App?

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  1. Install App
  2. Click this button
  3. See error

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