Users are getting 'The signature has expired' error on opening a meeting using web SDK

Meeting SDK Web
1

Description
We have integrated zoom web SDK and conduct fitness classes via our website. Certain users receive the error ‘The signature has expired’ when they try to join the class.

Error
‘The signature has expired’

Which Web Client SDK version?
(version 1.9.7)

To Reproduce(If applicable)
We are unable to reproduce as the error is being faced by select users.

Screenshots

Image from iOS (2)
Image from iOS (2)576×1024 17.5 KB

Device (please complete the following information):

  • Device: Windows laptop
  • OS: Version unknown
  • Browser: Chrome
  • Browser Version - Unkown

Additional context
None

2

Greetings!

Welcome to the Developer Forum, @jayantishere ! Happy to help get to the bottom of this matter. First, thank you for sharing that the issue is not reproducible on your end. As a next step, can you give me a little more content on the situation ? When did this issue begin happening ? Has it been occurring constantly, or does it happen on and off ? Have you tried any solutions on your own?

Additionally, I kindly ask can you share the following information:

  1. Meeting Date and Time :

  2. Problematic meeting id :

  3. Browser Version/Information :

You can send that information to developersupport@zoom.us. Be sure to include a link to this topic in the email – looking forward to figuring out what may be happening from there.

Best,
Donte

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.