Zoom Web Sdk error "... the signature has expired"

[ttran (Thinh)]

Hi,

One of our clients has issue when using our web application to make Zoom call.
The error is “… the signature has expired”.

We are using Web SDK 1.9.1.
We tested with our client and found out the clock on their desktop computer is out of sync; 30 seconds ahead of the actual time.

If anyone know how to fix or get around this issue please let us know.

Thanks,
ttran

[tommy (Tommy Gaessler)]

Hey @ttran,

Here are some suggestions:

Join meeting timeout or signature expired

Hi @vijayk.kannan, For the signature issue, make sure to use the system time and make sure the time syncs with world time. Generate a signature by ZoomMtg.generateSignature. - Example of syncing your machine time using window 10 [e1b2c451-e93c-4238-b464-ead68f8cca69] Example for using Mac [image] Generate a signature by customer web backend with sync server time. We are currently investigation to see if there is a sync issue on our end as well. We’ll follow up as soon as we’re done lo…

Make sure your signature is being generated on the server side in the UTC timezone.

Please let me know if that helps!

Thanks,
Tommy

[ttran (Thinh)]

Hi Tommy,

Thank you for get back to us on this.
Seem like the problem is fixed on our end. If we run into this problem again we will update this post.

Thank you for your help,
ttran

[MaxM]

Hey @ttran,

Great! I’m glad to hear that you resolved the issue. I’ll go ahead and close this topic now but feel free to open a new topic if you encounter any further issues or questions.

Thanks,
Max