Users in China get ZOOM_API_INVALID_STATUS with meeting unable to connect

Meeting SDK Android
1

Description
China users are currently unable to connect to meetings on zoom.us domain

Which version?
v4.6.15086.0209

To Reproduce(If applicable)
Steps to reproduce the behavior:
App is using valid SDK Key and Secret

  1. Create meeting in US on any platform, start audio + video stream
  2. Android user in China not on VPN opens meeting in an app using SDK
  3. SDK initializes successfully, call join meeting once
  4. Status changes to MEETING_STATUS_CONNECTING
  5. zoomClient.tryAutoLoginZoom() gives status ZOOM_API_INVALID_STATUS
  6. MeetingService.meetingStatus remains in MEETING_STATUS_IDLE

Smartphone (please complete the following information):

  • Consistently repos on all client devices

Additional Context
Devices outside China connect without issue to same meeting id with all other configurations the same

2

Hi reesetrtw,

Thanks for the post. Could you provide an SDK log so we could further look into this issue? You may find the instruction to enable and get log from here:https://marketplace.zoom.us/docs/sdk/native-sdks/android/mastering-zoom-sdk/sdk-initialization

What is the frequency of this issue happen in China?

Thanks!

3

Hi reesetrtw,

Would like to confirm your steps mentioned above, it looks like the interface tryAutoLoginZoom is being used without successfully logged in. Could you confirm the user is successfully logged-in before invoking the tryAutoLoginZoom?

Thanks!