Zoom meeting not connected

Description
Meeting not getting connected

To Reproduce(If applicable)
Steps to reproduce the behavior:

We are receiving the success response while connecting the zoom meeting but the zoom sdk throws this popup Meeting id is not valid. Please check and try again.

Just for info this account it was already activated and verified from zoom

There is no problem on audio call but while trying on video call it gets problem

Note: It is live account so please fix as soon as possible

Screenshots

Smartphone Details:

  • Device: Android Samsung A30
  • OS: 9 ,10
  • Version v4.6.21666.0429

-Device :
Zoom SDK version: 4.6.21666.0428
iOS device and Version: iPhone 8 and 13.3.1
xCode: 11.3.1
Language: Swift

Hey @aasaikeyan08

Thanks for using the dev forum.

I have removed your API response from this post because it contained your API credentials. This forum is publically accessible, so please make sure to censor or omit personal data in future posts.

As for the issue you are seeing, can you provide the code you are using to join the meeting?

Thanks!
Michael

Hi @Michael_Condon

Thanks for response

Here is the code for starting the meeting for Android
ApiUserStartMeetingHelper.getInstance().startMeetingWithNumber(
NavigationActivity.this, String.valueOf(meeting_id));
registerMeetingServiceListener();

Function
private void registerMeetingServiceListener() {
if (zoomSDK.isInitialized()) {
ZoomSDK zoomSDK = ZoomSDK.getInstance();
ZoomSDK.getInstance().getMeetingSettingsHelper().setNoLeaveMeetingButtonForHostEnabled(true);

        InMeetingService inMeeting = zoomSDK.getInMeetingService();
        if (inMeeting == null) {

        }
        inMeeting.addListener(this);
    }
}

Hi @Michael_Condon
Note : All the accounts gets worked but particular account is not connecting

Hi @aasaikeyan08, thanks for providing that.

Can you specifically provide the code showing how you are directly calling into the SDK to start/join the meeting? The code provided is only updating the settings and adding a listener.

Note : All the accounts gets worked but particular account is not connecting

Through what method are you authenticating the users? Are there any requirements set on the meeting, such as registration or country restrictions? Are you sure that the account was successfully authenticated?

Thanks!

Hi @jon.lieblich

Here is the starting meeting using meeting number

Function
public int startMeetingWithNumber(Context context, String meetingNo) {
int ret = -1;
MeetingService meetingService = mZoomSDK.getMeetingService();

    if (meetingService == null) {
        return ret;
    }

    StartMeetingOptions opts = ZoomMeetingUISettingHelper.getStartMeetingOptions();

// opts.no_video = true;
StartMeetingParamsWithoutLogin params = new StartMeetingParamsWithoutLogin();
APIUserInfo userInfo = APIUserInfoHelper.getAPIUserInfo();
if (userInfo != null) {
params.userId = userInfo.userId;
params.zoomToken = userInfo.userZoomToken;
params.userType = STYPE;

        params.displayName = userInfo.userName;
        params.zoomAccessToken = userInfo.userZoomAccessToken;
        params.meetingNo = meetingNo;
        ret = meetingService.startMeetingWithParams(context, params, opts);
        Log.i(TAG, "startMeetingWithNumber, ret=" + ret);
    }
    return ret;
}

Thanks for Responding

We didn’t have any restriction account creation and we are getting success response(Meeting created successfully) in API.

We are not getting this error popup(“This meeting ID is not valid, Please check and try again”) while making audio call via zoom SDK(iOS/Android).

But while making zoom video call via android and iOS SDK it says “This meeting ID is not valid, Please check and try again”. This issue is happening for that particular user.

Input params:
{
“User_ID” : 1234,
“Call_Type” : 1 // Call type 1 is Audio call and 2 is video call
}

Hi @aasaikeyan08, thanks for the additional info.

But while making zoom video call via android and iOS SDK it says “This meeting ID is not valid, Please check and try again”.

Thanks for clarifying that this is happening on both mobile platforms. If you are seeing this same error code on Android and iOS, it is extremely unlikely that this is an issue with the SDK. The most likely explanation is that the meeting number you have provided when joining is not correct.

Thanks!

Hi @jon.lieblich

We have checked with the meeting creation API and we got success response on both video call as well as audio call.
Audio call is working perfectly through the app as well as web too.
But Video call not working because, the Meeting ID generated is differed from the Join/ Start URL Meeting ID from Zoom response

Zoom response:
Meeting ID : 96114869902
Join/ Start URL Meeting id: 2408917450

This problem occurs only for a particular account while making a video call, Audio/ Video calls in other accounts are working as expected.

REQUEST: {“topic”:“My Meeting”,“type”:“2”,“settings”:{“audio”:“voip”,“auto_recording”:“none”},“password”:“5XwDCqPR1r”}

Thanks!

Hi @aasaikeyan08,

If you are seeing incorrect data returned from the REST API, please post over in #api-and-webhooks so that one of my colleagues may better assist you.

From an SDK perspective, this is expected behavior if you use the incorrect meeting ID.

Thanks!

Hi @jon.lieblich

Thanks for information and your support

Hi @aasaikeyan08,

Always happy to help! Please don’t hesitate to reach out if you encounter any other issue with the SDK.

Thanks!