To Reproduce(If applicable)
Steps to reproduce the behavior:
We are receiving the success response while connecting the zoom meeting but the zoom sdk throws this popup Meeting id is not valid. Please check and try again.
Just for info this account it was already activated and verified from zoom
There is no problem on audio call but while trying on video call it gets problem
Note: It is live account so please fix as soon as possible
I have removed your API response from this post because it contained your API credentials. This forum is publically accessible, so please make sure to censor or omit personal data in future posts.
As for the issue you are seeing, can you provide the code you are using to join the meeting?
Here is the code for starting the meeting for Android
ApiUserStartMeetingHelper.getInstance().startMeetingWithNumber(
NavigationActivity.this, String.valueOf(meeting_id));
registerMeetingServiceListener();
Function
private void registerMeetingServiceListener() {
if (zoomSDK.isInitialized()) {
ZoomSDK zoomSDK = ZoomSDK.getInstance();
ZoomSDK.getInstance().getMeetingSettingsHelper().setNoLeaveMeetingButtonForHostEnabled(true);
Can you specifically provide the code showing how you are directly calling into the SDK to start/join the meeting? The code provided is only updating the settings and adding a listener.
Note : All the accounts gets worked but particular account is not connecting
Through what method are you authenticating the users? Are there any requirements set on the meeting, such as registration or country restrictions? Are you sure that the account was successfully authenticated?
Function
public int startMeetingWithNumber(Context context, String meetingNo) {
int ret = -1;
MeetingService meetingService = mZoomSDK.getMeetingService();
We didn’t have any restriction account creation and we are getting success response(Meeting created successfully) in API.
We are not getting this error popup(“This meeting ID is not valid, Please check and try again”) while making audio call via zoom SDK(iOS/Android).
But while making zoom video call via android and iOS SDK it says “This meeting ID is not valid, Please check and try again”. This issue is happening for that particular user.
Input params:
{
“User_ID” : 1234,
“Call_Type” : 1 // Call type 1 is Audio call and 2 is video call
}
But while making zoom video call via android and iOS SDK it says “This meeting ID is not valid, Please check and try again”.
Thanks for clarifying that this is happening on both mobile platforms. If you are seeing this same error code on Android and iOS, it is extremely unlikely that this is an issue with the SDK. The most likely explanation is that the meeting number you have provided when joining is not correct.
We have checked with the meeting creation API and we got success response on both video call as well as audio call.
Audio call is working perfectly through the app as well as web too.
But Video call not working because, the Meeting ID generated is differed from the Join/ Start URL Meeting ID from Zoom response