Video camera not working in Split View

Mobile Client SDK
#1

Description
If an app using the iOS SDK is in Split View on the iPad, calling MobileRTCMeetingService.muteMyVideo returns success but does not start camera. Both the camera preview does not show anything and nothing is transmitted to other users in the meeting. This functionality works in the Zoom iOS app.

Which version?
v5.4.54802.0124

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Connect to Zoom meeting
  2. Put app in iPad Split View arrangement
  3. Call MobileRTCMeetingService.muteMyVideo
    Expected result: camera starts broadcasting.
    Actual result: camera does not start broadcasting.

Smartphone (please complete the following information):

  • Device: iPad
  • OS: iPadOS
  • Version: 14.4
#2

Hey @jeremy.provost,

Thanks for using the dev forum!

I am seeing a similar behavior. It looks like the video freezes when splitview begins in the default UI. Pressing the start/stop video button does not seem to be working in splitview, but does work in the Zoom app. I will submit a bug report for this.

Thanks!
Michael

1 Like
#3

Hey @jeremy.provost,

Can you try the latest version and add the com.apple.developer.avfoundation.multitasking-camera-access entitlement with the value of true?

image

In the Apple Developer account portal:

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image703×154 14.8 KB

Thanks!
Michael

#4

We do not have access to the iPad Camera Multitasking capability. We have reached out to Apple to see if this entitlement can be granted. Do you have any more information on how to request access from Apple?

#5

Hey @jeremy.provost,

I do not unfortunately. That would be in the Apple Developer support realm.

Michael