Video flicker in Firefox browser in video sdk ui toolkit 2.2.0-1

Video SDK UI ToolKit
1

I am using video sdk ui toolkit 2.2.0-1.

On Mozilla Firefox, the video call flickers and the colors are not coming. The video color changes intermittently.

The caller is from a web application and receiver is a mobile application.

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2

Hi @SumitKadam I can assist but have some questions to better understand the issue:

  • are the users both using Web UIToolkit?

  • What mobile device is being used?

  • Is this issue frequent with multiple users on different devices or just one in particular?

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3

Yes. Both users are using web ui toolkit.

Mobile devices are both Android and IOS.

All the calls have the issue. Currently it’s just one-to-one calls.

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4

@SumitKadam Can you try replicating the issue with the our web uitoolkit sample app?

5

Hi! I have the same issue. The camera is flickering and changing its color to green, and even sometimes rotates when using Firefox. The problem is not with the platform or device; it seems to be purely a Firefox issue. I’ve checked different scenarios, and 100% of the time, there are some problems with Firefox, e.g., a user from a Chrome browser connects to the call with a user with a Firefox browser, Chrome is doing fine, but Firefox is troubleshooting. If both people are using Firefox, it’s double trouble. Though Chrome is doing fine on all devices

I’ve tried different devices and all of them have the same issue with Firefox (web to web, mobile to web, mobile to mobile, etc.)

6

Hi @Stanislav1 @SumitKadam Can we try two things:

  1. Would you be able to enable troubleshooting to generate a JSON diagnostic report? troubleshoot?: { enable: true };
  2. Can you try replicating the issue with the our web uitoolkit sample app and let me know if the issue persists?