Video not displaying when access meeting from Chrome -> Android

Meeting SDK Web
1

Error
When joining the meeting via the Android mobile in Chrome browser the participant video is not visible although there are options to set the front or back camera in video options but selecting either ones shows a blank black screen with no video output. joining via this URL in browser

Chrome version: 80.0.3987.149
Access for the camera is allowed from the browser after clicking on start video so that is not the case here.

Which version?
Chrome version: 80.0.3987.149
Android version: 7.1.2.N2G47H
Device: Redmi

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to https://zoom.us/wc/791081830/join on android chrome browser
  2. Click on video, no output is displayed

Screenshots

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2

Hi @elearningevolve,

Can you open the Chrome dev tools console and send a screenshot of what it shows? From there we will be able to investigate further.

Thanks

3

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5

Hey @elearningevolve,

We are looking into this issue and will get back to you.

Thanks,
Tommy

6

I have the same issue, how did you resolve it?

7

Same here! Do you have a solution??

8

@molsen @javiermarcon

What version of the WebSDK are you using?

Thanks

9

Device: Acer Chromebook R751T
OS Version: 83.0.4103.97
Environment: Chrome Device Manager managed domain

10

Hi @molsen Are you using WebSDK version 1.7.7, 1.7.8 or 1.7.9?

Thanks

11

Hello, I am not using api, I am using the linux zoom app (version 5.1.418436.0) on Ubuntu 18.04. This started happening after I had to upgrade from version 3.5.392530.0421

12

Hey @javiermarcon,

For support with the Zoom app, please reach out to support.zoom.us.

Thanks,
Tommy

13

Are there any updates on this? I am unable to get video to work on my Pixelbook, even though it says that my video is on?