Video SDK Cloud Recording and Transcription

Video SDK Web
1

I am looking for some help to enable cloud recording transcripts on my Video SDK Account.

In the documentation it states this

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I have enabled this option in the JWT used to start the session, however I still do not get transcripts along side my recordings. I do have a Cloud Recording | 1TB license applied to my account.

Is there another option needed to enable this feature. I saw on another post where @ticorrian.heard replied to a user with a screenshot of an accounts settings where the option “Create audio transcript” is available to be selected:

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However my account settings does not have this option to be able to select:

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Is this the reason the transcripts are not available, if so how do I enable them?

Thankyou :slight_smile:

2

Hi @Ben17 , I can help check your account on our end. I sent a private message for some additional info so I can look your account up.