Video SDK - Recordings and Transcripts

API and Webhooks
1

Hi,

I am currently working on video transcription. In my account, the event type “session.recording.transcript_completed” is enabled. However, the Audio Transcript option is not available in the account settings.

Current Settings:

  1. Settings → Recording → Cloud Recording: Enabled

  2. Audio Transcript: The toggle for “Audio Transcript” is not available in the account settings

Kindly provide a quick response regarding this issue.

2

Hi @anjithiruveedhi238 ,

Please reach out to support to have them turn this on for your account.

3

Hii,
I’ve seen an article about “Prerequisites for enabling and creating audio transcripts for Zoom cloud recordings”. Here they mentioned like : A Pro, Business, Education, or Enterprise account with cloud recording enabled

  • Account owner or admin privileges for enabling or disabling at the account or group level

Note: If you meet the requirements above, but do not see the option, submit a request to Zoom Support to have this feature enabled.

I’ve seen my account type as : Video SDK.
So my question here is , Is this account eligible for implementing transcription for the video calls ?

4

@anjithiruveedhi238

Yes, please reach out to support via the link in my last response to sort everything out :slight_smile: