Video SDK cloud recording: error 7200

[Daniel17 (Daniel)]

I am having issues with cloud recording via video SDK. I followed the steps below:

• Enabled Video SDK | Pay As You Go in my account
• I go to Advanced > Zoom CPaaS > click Manage
• I click Build App
• On this page I see my SDK credentials
• In Account Management > Settings > Recording & Transcript I have Cloud recording enabled.
• I setup my JWT correctly on the back-end.

The setup is therefore correct.

My code is below.

var zoomSession;
zoomVideo.init('en-US', 'Global', { patchJsMedia: true }).then(() => {
  zoomVideo
    .join(`__name__`, token, `__name__`)
    .then(() => {
      console.log(`successfully connected to zoom session`);
      zoomSession = zoomVideo.getMediaStream();
      // start cloud recording via zoom
      const cloudRecording = zoomVideo.getRecordingClient();
      console.log(cloudRecording.canStartRecording()); // why is this false?
      cloudRecording.startCloudRecording(); // error is here
    });
});

So why do I still get:

errorCode : 7200 reason : "The account of the meeting disabled the cloud recording" type : "INVALID_OPERATION"

[expertswho (John Drinkwater MVP)]

• 7200 - RECORDING_ACCOUNT_DISABLE - Occurs in recording.startCloudRecording because cloud recording is not enabled in the account settings.

Video SDK - web - Error codes and troubleshooting

Zoom error 7200, also known as “RECORDING_ACCOUNT_DISABLE”, indicates that cloud recording is not enabled for the user’s account. This error occurs when attempting to start a cloud recording via the Zoom video SDK. To resolve this, ensure that cloud recording is enabled within the user’s account settings.

all the best

John

[Daniel17 (Daniel)]

Is this not the cloud recording setting? Account profile > settings > recording & transcript (cloud recording toggled on).

EDIT: I also have the Workplace Pro plan, the Cloud Storage add-on, and the Video SDK add-on. Can someone help make sense of why I’m still getting this error?

[Daniel17 (Daniel)]

Adding this for posterity: the way I solved this was creating a brand new account and purchasing the video sdk plan from the get-go: Plans & Pricing for Developer | Zoom - Zoom

For some reason adding the Video SDK add-on to our original account did not seem to work.

[ticorrian.heard (Ticorrian)]

Hi @Daniel17, I’m happy to hear you resolved this. I’m as to the steps used to add the Video SDK to your account though. Did you use these steps by any chance? If so, I can work with my team to test and improve this flow.

[Daniel17 (Daniel)]

Hey @ticorrian.heard so basically when I made a new workplace pro account, purchased the Video SDK add-on, it all worked fine because I can then see the proper settings page.

Before that, on my original account, if I navigated to Advanced > CPaaS > click manage (this brings you to Video SDK account) I did not see anything when I clicked settings there. But on the new account, I saw a settings tab, and was able to toggle on the cloud recording setting.

It seems like the issue was because my original account was not configured properly after purchasing the Video SDK add-on, I was then not even able to click “build app” from that account.

[ticorrian.heard (Ticorrian)]

Interesting. Thanks for detailing that for me. I’ll run this by my team to check that flow. We have been focused on making this flow seamless and this will help get out any edge cases missed.

[MYSTC]

We’re experiencing the same issue.

Our account is a dedicated Video SDK account with the Video SDK Pay As You Go plan active, no other Zoom products.

We’re using a valid JWT, joined the session successfully, and calling client.getRecordingClient().startCloudRecording(), but canStartRecording() returns false, and we get:

errorCode: 7200  
reason: "The account of the meeting disabled the cloud recording"

There’s also no visible setting anywhere in the dashboard to enable cloud recording for Video SDK.

Can someone from the Zoom team confirm:

• Does the Pay As You Go plan include cloud recording by default?
• Or does it require manual activation by Zoom support?

Thanks!

[ekaansh.zoom (Ekaansh)]

Hi @MYSTC Video SDK has two plan Pay As You Go (PAYG) and Universal Credit (UC).

• UC includes cloud recording at $0.01/min & $0.25/GB*
• PAYG does not include cloud recording, it is available as add on for $0.015/min & $0.5/GB*

Image taken from here.

If you scroll down on the page you’ll see the Zoom Video SDK Recording Add-on or you can use this link to purchase it.

* pricing as of time of posting, see this link for the latest pricing