Description
We’re attempting to enable Cloud Recording in our Video SDK implementation. Based on the documentation, one of the prerequisites is having a Cloud Recording Storage Plan. However, we are unable to find this option in our Video SDK Pay As You Go plan.
To troubleshoot, we attempted to use the Cloud Recording feature without the plan, but we are encountering the following error response:
{
"type": "INVALID_OPERATION",
"reason": "The account of the meeting disabled the cloud recording"
}
We’re unclear if the missing Cloud Recording Storage Plan is the root cause or if additional configurations are required to enable this feature.
Questions
Where can we locate and activate the Cloud Recording Storage Plan for our Video SDK Pay As You Go plan?
Are there additional settings or permissions required to enable Cloud Recording in the Video SDK?
Any guidance or clarification would be greatly appreciated!
The Cloud Recording feature for the Video SDK requires a Cloud Recording Storage Plan, which is not included by default in the Pay As You Go plan. You can add the required storage plan by visiting the Zoom Developer Pricing page.
Enabling Cloud Recording in the SDK:
Once you’ve added the storage plan, ensure that Cloud Recording is enabled in your Video SDK configuration. You can follow the official Zoom documentation here for step-by-step instructions: Enable Cloud Recording in Video SDK.
The error message you’re encountering:
json
{
"type": "INVALID_OPERATION",
"reason": "The account of the meeting disabled the cloud recording"
}
suggests that Cloud Recording is currently disabled for your account. Once you have the necessary storage plan, verify that the feature is enabled in your account settings and that your SDK implementation is correctly configured.
I ran into the same issue (“The account of the meeting disabled the cloud recording”) as did another user in this post.
After several conversations with Zoom support, I found that the Video SDK Pay As You Go (PAYG) plan requires the “Zoom Video SDK Recording” add-on to use cloud recording. This add-on costs $100/month and you can sign up on at the bottom of the Developer Pricing page. The sign-up page says you get 30000 recording minutes free, with overages costing $0.015 per recording minute, as well as 1 TB of free storage.
Note: The Video SDK Universal Credit plan allows you to use cloud recording right away, with the minutes/storage billed against your credits. However, unlike the PAYG plan, there is no free usage tier so estimate costs carefully.