Video SDK Cloud Recording Error 7200

Video SDK Web
1

Hi Zoom Developer Team,

We are implementing Cloud Recording using the Zoom Video SDK for Web and are currently unable to start a recording.

We reviewed the Video SDK cloud recording documentation provided by your team and are using the in-session recording functionality through the RecordingClient.

When attempting to start cloud recording, we consistently receive:

Error: ZoomCloudRecordingError
Type: INVALID_OPERATION
Error Code: 7200
Message: The account of the meeting disabled the cloud recording

Our latest diagnostics are:

{
  "error": {
    "name": "ZoomCloudRecordingError",
    "zoomType": "INVALID_OPERATION",
    "zoomErrorCode": 7200,
    "recordingDiagnostics": {
      "canStart": false,
      "initialStatus": "Stopped",
      "finalStatus": "Stopped",
      "attempts": 2
    }
  },
  "sessionName": "ttc-group-ps739d7ms62n69qse5gabr21r58d66vx",
  "configuredRoleType": 0,
  "currentUser": {
    "userId": 16778240,
    "displayName": "Aqeel A.",
    "isHost": true,
    "bVideoOn": false,
    "userIdentity": "Aqeel Ahmad",
    "userGuid": "57852341-1199-A160-9C33-7F50F11DC14A",
    "isAllowIndividualRecording": false,
    "isVideoConnect": true
  },
  "sdkVersion": "2.3.14"
}

The session host is correctly recognized:

  • isHost: true

  • canStart: false

  • Recording status remains Stopped

  • SDK version: 2.3.14

We understand from the Video SDK documentation that cloud recording requires a Video SDK Account and Cloud Recording Storage Plan.

Could you please verify whether Cloud Recording is correctly enabled/provisioned for our Video SDK account?

In particular, could you confirm:

  1. Whether our Video SDK account currently has the required Cloud Recording entitlement/storage plan.

  2. Whether error 7200 indicates that cloud recording is disabled at the account/provisioning level.

  3. Whether any additional account-side setting needs to be enabled by Zoom Developer Support.

  4. Whether configuredRoleType: 0 is valid for the host in this scenario.

  5. Whether any additional JWT claims are required for standard Video SDK cloud recording.

  6. Whether isAllowIndividualRecording: false has any impact on standard cloud recording, or only ISO/individual-user recording.

Our implementation obtains the recording client and attempts to start recording using the documented Video SDK flow, but canStart remains false.

Please let us know if you need our Video SDK Account ID/App ID or any additional logs to check the account configuration.

Thank you,

2

Hi @Jadie happy to help here. I sent you a DM for account information so that I may check your account settings.