Waiting Room Skipped when Launching via ISV Deep Link on Zoom for Mac v6.2.x

API and Webhooks
1

Hello
Is there a solution for the following issue?

  1. Environment
  • Zoom Client (Mac): Zoom for Mac v6.2.6 (works) and v6.4.x (repro)
  • macOS: Monterey 12.x
  • Launch Method: Deep link generated by Python web app (ISV integration)
  • Waiting Room: Enabled at account level
  • API Payload:
    {
  "topic": "Test Meeting",
  "type": 1,
  "settings": {
    "waiting_room": true
  }
}

→ Even with settings.waiting_room = true, the issue still occurs.

  1. Description

  • When clicking the ISV deep link, the Zoom for Mac client launches but the Waiting Room is skipped and participants join the meeting directly without host approval.

  • This bypass happens despite explicitly setting settings.waiting_room = true in the API call.

  • When the host is on mobile (iOS/Android) and participants on Mac v6.2.6, the Waiting Room works as expected.

  1. How To Reproduce
  • Issue a meeting via the API from your Python web app using the JSON above.
  • Open the returned deep link URL on macOS.
  • Zoom for Mac client auto-launches and joins the meeting.
  • Actual: Participant bypasses the Waiting Room and enters the meeting.
  • Expected: Participant is held in the Waiting Room awaiting host approval.