alexmayo
(Alex Mayo)
August 13, 2020, 3:39pm
1
Description
When attempting to join a meeting via the SDK, the following endpoints were returning 404. Nothing has changed in the application however it is now working again. Does anyone have experience with this issue, as I want to determine if it’s a client-side fault or a zoom-side fault…
Error
The below endpoints were returning a 404 message.
https://rwcva.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...]
https://rwcff.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...]
Which version?
1.7.10
Screenshots
tommy
(Tommy Gaessler)
August 13, 2020, 5:27pm
2
Hey @alexmayo ,
What timeframe did this happen? Please let us know if you see this again.
Thanks,
Tommy
alexmayo
(Alex Mayo)
August 17, 2020, 9:22am
3
This happened on 13 August at 4:30 PM. Hasn’t happened again since thankfully.
1 Like
mjohnson
(Matt)
August 17, 2020, 3:18pm
4
We are seeing this happening today in our production environment while trying to provide a demo for a potential client. Same issue as above, getting a 404 hitting https://rwcff.cloud.zoom.us/wc/ping/97940890216?ts=1597677031214&auth=PYERPz-9UX5_Rd8edD6uDPlFLD0MaFhMYjq9RG7fguc&rwcToken=PlEOi4_V94dQp2uTAm57xBetBqPOYTK_mU5GJuc6U40&dmz=1&_=1597677022126
This was around 11:10am August 17, 2020. Is this a potential backend issue from Zoom? We are still currently having issues with clients being able to join.
We were also seeing this today around noon eastern. An example meeting where we experienced the issue is 934 3241 3054.
tommy
(Tommy Gaessler)
August 17, 2020, 6:02pm
6
Hey @mjohnson , @erichhansen ,
We are investigating the issue and will provide an update as soon as we can. (CS-2200)
Thanks,
Tommy
tommy
(Tommy Gaessler)
August 17, 2020, 6:07pm
7
Hey @alexmayo ,
Please let me know if you are seeing this issue again.
Thanks,
Tommy
spsantos
(Silas)
August 17, 2020, 7:57pm
8
Hello, we had this problem today in the morning, follows 1 of the 50 meeting id we use daily 97584556175
tommy
(Tommy Gaessler)
August 17, 2020, 9:54pm
9
Hey @spsantos ,
Thanks for letting us know. We are currently investigating the issue.
-Tommy
spsantos
(Silas)
August 18, 2020, 1:45pm
10
Hello, this problem started again, but the message is different:
errorMessage: “Joining fails”
id: ***********
Att Silas
*This post has been edited to remove any meeting / webinar IDs
tommy
(Tommy Gaessler)
August 18, 2020, 3:28pm
12
Hey @spsantos ,
Are there also errors in the browser console?
Thanks,
Tommy
spsantos
(Silas)
August 18, 2020, 3:34pm
13
Hello, Here is an error presented on the console, yesterday’s error has returned.
now he won’t even try 4 times.
Att
also encountering it here
tommy
(Tommy Gaessler)
August 18, 2020, 4:41pm
17
Hey @spsantos , @developer-whova , @mjohnson , @erichhansen ,
We have identified the problem and we are working on a fix. Please find the latest updates on https://status.zoom.us
Thanks,
Tommy
1 Like
ansell
(Steve)
August 18, 2020, 6:16pm
18
Also seeing this issue. It would be nice if this information was updated on the status site:
https://status.zoom.us/
tommy
(Tommy Gaessler)
August 18, 2020, 8:00pm
19
Hey @spsantos , @ansell , @erichhansen , @developer-whova , @mjohnson ,
We have identified the problem and we are working on a fix. Please find the latest updates on https://status.zoom.us .
Thanks for your patience,
Tommy
1 Like
tommy
(Tommy Gaessler)
August 19, 2020, 3:14am
20
Hey @spsantos , @erichhansen , @ansell , @developer-whova , @mjohnson ,
We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web Client and Web SDK and are continuing to monitor performance. Please stay informed using status.zoom.us for any future updates.
Thanks,
Tommy
1 Like
system
(system)
Closed
September 18, 2020, 1:14pm
21
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