Was the Web SDK down?

Description
When attempting to join a meeting via the SDK, the following endpoints were returning 404. Nothing has changed in the application however it is now working again. Does anyone have experience with this issue, as I want to determine if it’s a client-side fault or a zoom-side fault…

Error
The below endpoints were returning a 404 message.
https://rwcva.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...]
https://rwcff.cloud.zoom.us/wc/ping/[...]?ts=[...]&auth=[...]&rwcToken=[...]&_=[...]

Which version?
1.7.10

Screenshots

Hey @alexmayo,

What timeframe did this happen? Please let us know if you see this again.

Thanks,
Tommy

This happened on 13 August at 4:30 PM. Hasn’t happened again since thankfully.

1 Like

We are seeing this happening today in our production environment while trying to provide a demo for a potential client. Same issue as above, getting a 404 hitting https://rwcff.cloud.zoom.us/wc/ping/97940890216?ts=1597677031214&auth=PYERPz-9UX5_Rd8edD6uDPlFLD0MaFhMYjq9RG7fguc&rwcToken=PlEOi4_V94dQp2uTAm57xBetBqPOYTK_mU5GJuc6U40&dmz=1&_=1597677022126

This was around 11:10am August 17, 2020. Is this a potential backend issue from Zoom? We are still currently having issues with clients being able to join.

We were also seeing this today around noon eastern. An example meeting where we experienced the issue is 934 3241 3054.

Hey @mjohnson, @erichhansen,

We are investigating the issue and will provide an update as soon as we can. (CS-2200)

Thanks,
Tommy

Hey @alexmayo,

Please let me know if you are seeing this issue again.

Thanks,
Tommy

Hello, we had this problem today in the morning, follows 1 of the 50 meeting id we use daily 97584556175

Hey @spsantos,

Thanks for letting us know. We are currently investigating the issue.

-Tommy

Hello, this problem started again, but the message is different:

errorMessage: “Joining fails”

id: ***********

Att Silas

*This post has been edited to remove any meeting / webinar IDs

Hey @spsantos,

Are there also errors in the browser console?

Thanks,
Tommy


Hello, Here is an error presented on the console, yesterday’s error has returned.

now he won’t even try 4 times.

Att

also encountering it here

Hey @spsantos, @developer-whova, @mjohnson, @erichhansen,

We have identified the problem and we are working on a fix. Please find the latest updates on https://status.zoom.us

Thanks,
Tommy

1 Like

Also seeing this issue. It would be nice if this information was updated on the status site:

https://status.zoom.us/

Hey @spsantos, @ansell, @erichhansen, @developer-whova, @mjohnson,

We have identified the problem and we are working on a fix. Please find the latest updates on https://status.zoom.us.

Thanks for your patience,
Tommy

1 Like

Hey @spsantos, @erichhansen, @ansell, @developer-whova, @mjohnson,

We have resolved the issue causing users to be unable to join Meetings and Webinars through our Web Client and Web SDK and are continuing to monitor performance. Please stay informed using status.zoom.us for any future updates.

Thanks,
Tommy

1 Like

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