Web SDK Join by Phone Call Not working

cj2000s · November 13, 2020, 9:41am

Description
After the meeting started and we clicked on “Join Audio” and select “Phone Call”, it only returns to a black page.

Error
We’re seeing this error in the console:
react-dom.min.js:117 TypeError: Cannot read property ‘label’ of null
at zoom-meeting-1.8.1.min.js:formatted:115961
at Td (react-dom.min.js:82)
at hi (react-dom.min.js:102)
at Qg (react-dom.min.js:144)
at Rg (react-dom.min.js:145)
at Sc (react-dom.min.js:158)
at Z (react-dom.min.js:156)
at ah (react-dom.min.js:159)
at xf (react-dom.min.js:40)

Which version?
WEB SDK 1.8.1

To Reproduce(If applicable)
Steps to reproduce the behavior:

Start meeting
Click on ‘Join Audio’
Select ‘Phone Call’
See error

Screenshots

Device (please complete the following information):

Browser: Mac#chrome/86.0.4240.183

tommy · November 16, 2020, 6:28pm

Hey @cj2000s,

We just released version 1.8.3 which fixes a similar issue with the Phone Call not showing / working. Can you please upgrade and see if that fixes the issue for you?

Thanks,
Tommy

m.yankovskyyuk · November 18, 2020, 12:56am

Hello Tommy,
We have experienced the same issue during our testing and update to 1.8.3 did not help us. We still observe the same errors as on the screenshot. We tested on Browser: Windows#chrome/86.0.4240.198 for reference.

tommy · November 18, 2020, 10:30pm

Hey @m.yankovskyyuk, @cj2000s,

Thanks for reporting this and sharing those details. We will investigate this asap. (CS-2593)

Thanks,
Tommy

tommy · November 19, 2020, 4:47pm

Hey @m.yankovskyyuk, @cj2000s,

We are not able to reproduce this issue.

Are you using a custom language by any chance? Can you please provide a video recording of the issue so we can narrow down the issue?

Thanks,
Tommy

m.yankovskyyuk · November 19, 2020, 5:09pm

The video is here: https://youtu.be/cjf4q0mUV8Y
There was also a further error that occurred roughly 1-2 minutes after the recording ended:

jake2 · November 20, 2020, 7:09pm

Hi Tommy,

We are developing a similar integration using the websdk and experiencing the exact same issue. I also upgraded to 1.8.3 and that did not fix the issue.

@m.yankovskyyuk - have you had any luck troubleshooting this since yesterday?

Here is a screen recording of a fresh clone from https://github.com/zoom/sample-app-web:
https://youtu.be/yYs1C1JAw2E

@tommy - would you please le me know if you are able to join by phone using the sample websdk app?

Maybe its because I am hosting the meeting with a free account and the meeting doesn’t have a call in number associated with it. I just assumed the SDK would check if there is a call in number and conditionally display the Join by Phone Call button.