Webhook app failing with -1 status code and error - "3,000 milliseconds timeout on connection http-outgoing-1359834 [ACTIVE]”

Description
Webhook apps created for zoom meeting.ended, participant joined,participant.left are failing with status code “-1” in peak timings only with below error message.

Error
“3,000 milliseconds timeout on connection http-outgoing-1359834 [ACTIVE]”

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook

Which Endpoint/s?
subscribed to meeting.ended, meeting.participant_joined, meeting.participant_left

How To Reproduce (If applicable)
NA

Screenshots (If applicable)

Additional context
Endpoint URL receiving the above events are azure functions. We are only facing this issue in peak times around 8AM to 6PM EST but receiving the status code 200 in non-peak hours.

2 Likes

I have also received similar errors: “3,000 milliseconds timeout on connection http-outgoing-4467719 [ACTIVE]”

Additionally, I’m also receiving statuses of -7 and -2 with “responseData” like:

  • “Connection lease request time out”
  • “Connection closed”
  • hooks.zapier.com
  • “Too many open files”

Events: meeting.registration_created and meeting.participant_joined

I’m using these webhooks with Zapier and their support team is not able to help with these. It seems we’re also only facing this issue in peak times of 8AM to 6PM EST but receiving the status code 200 in non-peak hours.

Any tips are greatly appreciated!

Update: I think these errors have stopped — my last error was 02:05:17 PM on Feb 28, 2022. I had been receiving 5 - 20 errors a day. While I don’t think anything changed on my end, I’m very relieved!

Hi @fitpros and @skolagani
I am happy to hear that this issue has been resolved.
We identified an issue on our end and our Engineering team has resolved it!
Thanks again!
Elisa

Thanks for your help before, @elisa.zoom! These errors started up for me again yesterday 3/14 and I’ve had over 10 in the last hour. Status: -1, -2, and -7. Any help alerting your Engineering team and getting it resolved is greatly appreciated! Thank you, Bonnie

Hello, we have identified the same kind of errors. They have been happening since, at least, March 18, 2022. This is a recurring error and the Infrastructure team has not identified an internal cause. Please, we need reliable zoom services, our app and users needs it.

@anderson.miranda,

Can you share a screenshot or the logs of what you are seeing?