Webhook doesn't get sent for all events

API and Webhooks
1

POST
meeting.participant_admitted

Description
I have an event subscription to the user-admitted webhook. The issue is in the logs, it doesn’t get sent for all users when admitted—only a part of them. I don’t think there are limits on webhooks, and many of the users admitted get sent as expected. Some just never get sent to begin with. I’m sure of this from the webhook logs on Zoom itself.

2

Hi @Abdulrahman ,

Can you confirm the following?

  • Your Event Notification Endpoint URL is publicly accessible and not behind a Firewall / VPN, or you have an allow list with the following Zoom Webhook IP addresses. NOTE: Zoom recommends that you verify webhook events instead of adding these IP addresses to an allow list.

And can also check the following resource: Resolving webhook delays - Zoom Developers

If neither is the root cause, we can escalate further.

4

There are no firewalls, the webhook does send many requests that are successfully received. The issue lies with those that aren’t sent from zoom to begin with.

5

Okay @Abdulrahman please check your email for your ticket TS1669515 and watch for a response from a support member who will further look into the reason for this behavior.