webinar.registration_created event not triggered for a specific Zoom account (the event works well for other accounts).
Registrants added to webinar via create webinar registrant endpoint or manually via webinar registration URL do appear in Zoom, but no event.
Would appreciate any help investigating this issue.
webinar.registration_created event not sent
Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth, Account-level app: https://marketplace.zoom.us/develop/apps/rN8lu2ruTQ69vgYVHXZipw
How To Reproduce (If applicable)
A. Create registrant via API call https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrantcreate - registrant added, event not fired
B. Register for a webinar via registration URL - registrant added, event not fired
Connected Zoom Account ID:
418933970 - registration required, auto-approval, 7 registrants so far but no events
There are quite a lot of Zoom accounts using our app and webhook events are fired just fine.
The app is subscribed to
webinar.ended event as well. I don’t see it in our logs. Actually, I see no events at all (starting from 2020/01/01). Is there any way webhook events might be disabled for an account? Maybe some settings? The permissions should not be an issue since the token was granted by the Owner of Zoom account.