Additional context
Connected Zoom Account ID: B-W39opuRjy880DOK3Su-A
Webinar ID: 418933970 - registration required, auto-approval, 7 registrants so far but no events
There are quite a lot of Zoom accounts using our app and webhook events are fired just fine.
The app is subscribed to webinar.ended event as well. I don’t see it in our logs. Actually, I see no events at all (starting from 2020/01/01). Is there any way webhook events might be disabled for an account? Maybe some settings? The permissions should not be an issue since the token was granted by the Owner of Zoom account.
What is the App Name? I can’t access the url you shared. Also can you private message me the access_token you have for that user so I can look into if their settings changed?
We’ve asked the customer to re-install the app and now all the webhook events are fired as expected. I’d suggest that the re-install reset some settings which were blocking events?
I think the priority of the issue is now lower since there is a way to solve it, but knowing the reason and maybe fixing it (if that’s a bug) would still be very welcome.