Webhooks - Presence status updates order

API and Webhooks
1

Hi all!

I’m interested in receiving presence status updates via webooks. Does this API provide any guarantee about delivery order? Ex. If user A becomes “Available” and suddenly goes “Away”, is there any guarantee that “Available” status is delivered (or discarded after retries) before delivering the “Away” status for that particular user?

Thank you.

2

Hi @rgoncalves,

Good question—while you should expect these webhook events to be near instantaneous, there is not an absolute guarantee that if a user’s presence changes quickly that both events will be received in the correct order. However, generally speaking these should be fired off right after an action occurs.

Thanks,
Will

3

Hi @will.zoom,

the event notification object contains a field date_time. Is it reliable to use this field to determine presence transitions order?

Thank you!
Rui

4

Hi @rgoncalves,

Yes, this field should accurately reflect the time of the update.

Thanks,
Will

5

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