user.presence_status_updated webhook triggers for all presence status updates except for a change to ‘offline’ status.
Is your feature request related to a problem? Please describe.
Presence integrations in third-party and custom apps are out of sync. Offline users display as available.
Describe the solution you’d like
Please consider adding a presence status change to ‘offline’ to the
Describe alternatives you’ve considered
- One workaround is to subscribe to the user.signed_out webhook but this only triggers if the user explicitly signs out through the client app. If users exit the client app or shut down their computer then they are both offline and signed out but neither webhook triggers.
- Instead of using a webhook, the API endpoint
/chat/users/me/contactscan be polled for offline users. This is not ideal due to excessive polling and loss of near real-time updates.