We are having issues with ONE user not being able to access our webinars from our site due to the error “invalid signature” . It has happened with multiple webinars and other users have had no issue attending these webinars and only is effecting this single user. We are unable to replicate this issue and are wondering if anyone has experienced this?
Browser Console Error
The full error message or issue you are running into.
Which Web Meeting SDK version?
2.9.7 but also happened with earlier versions for this specific user
To Reproduce(If applicable)
Steps to reproduce the behavior:
We cannot reproduce it because we are able to view the webinar without issue
Device (please complete the following information):
@j.schoenemeyer is correct, you should not create the signature on the client browser. Instead, it should be generated on the backend. Here is a helpful developer forum post that you can refer to for troubleshooting SDK JWT: