When a Join URL is used more than once, it shows a timeout error modal instead of a proper error message

[giancarlo1 (Giancarlo)]

Description
If a Webinar Join URL is used more than once, there is a generic error modal on Zoom but there are no errors on the console.

If the Zoom Web app or Desktop App is used, it shows the proper error.

Browser Console Error
No errors

Which Web Meeting SDK version?
1.9.9

Meeting SDK Code Snippets

ZoomMtg.init({
      debug: true,
      leaveUrl: meetingConfig.leaveUrl,
      isShowJoiningErrorDialog: true,
      disablePreview: true,
      disableCORP: !window.crossOriginIsolated,

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Join a webinar as attendee
2. Join the same webinar with the previous credentials or URL
3. Error modal is displayed

Screenshots

Device (please complete the following information):

• Device: Desktop
• OS: Windows 10
• Browser: Chrome, Firefox, Safari
• Browser Version: Latest version of all of them

Additional context

[MaxM]

Hey @giancarlo1,

Thank you for reaching out to the Zoom Developer Forum. Are you loading the language files in your implementation? We have an example of this in the Sample Web App:

zoom/sample-app-web/blob/b17ac646a1b79668e55f43762d0537e49302f2c1/Local/js/meeting.js#L53-L54

This ensures that error messages are passed to the UI. Let me know if that helps.

Thanks,
Max

[giancarlo1 (Giancarlo)]

Yes, but I’m still getting the same error. Even if I change the language it says there is a timeout

[MaxM]

Hey @giancarlo1,

I tested this out on 2.0.1 but I wasn’t able to replicate the same behavior. Could you provide the steps you’re following to encounter this issue?

Thanks,
Max