When starting to Live Stream a Meeting, a "Preparing" state never resolves and streaming never starts

API and Webhooks
#1

Description
When attempting to start live streaming a meeting via the API, I occasionally encounter a stalled condition in which the Zoom meeting reports the message “Preparing” and never starts streaming:
Screen Shot 2020-11-24 at 9.39.50 AM

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Oauth

Which Endpoint/s?
/meetings/{meetingId}/livestream

/meetings/{meetingId}/livestream/status
payload: action: start

How To Reproduce (If applicable)
Issue only happens occasionally, in a process like this:

  1. Start the meeting
  2. Make an API call to update meeting details with stream url and stream key
    /meetings/{meetingId}/livestream
  3. Make an API call to start streaming the meeting
    /meetings/{meetingId}/livestream/status

Occasionally the meeting hangs, reports “Preparing” and does not start streaming. Neither of the API calls return an error. Is there any way to prevent this?

#2

Hey @HenryW,

Please provide more information on the streaming service that you’re connecting to. Are you using a custom livestreaming service?

Thanks,
Max

#3

Yes, we are connected to a custom livestreaming service, using stream URL and stream key.

#4

Hi,
I am also facing the same issue. When updating the streaming status via the api, occasionally it displays the “preparing” message and disappears after sometime. But the api response is always success.

#5

Hey @HenryW @subeesh.n,

Do you happen to have any examples of the Meeting IDs and approximate times you initiated the livestream via API? This will help us to further investigate.

Thanks,
Will

#6

Hello will,
I tried to update live stream status of a test meeting via zoom API having meeting Id 94866431576, at around 7:10 PM. It displays “preparing…” and disappears after a while without start streaming. Actual meeting time is 2020/12/07 from 7:00 PM to 8:00 PM. Hope this will help.

Thanks,
devsupport

1 Like
#7

Thank you for sharing this example, @devsupport! We are looking into this (ZOOM-224852).

I’ll be in touch,
Will

#8

Hi will,
Is there any update?

Thanks,
Subeesh

#9

Hi Subesh,

Thanks for following up on this—our team is still investigating this. I hope to have an update for you shortly.

Thanks,
Will