When we connect Zoom and Pardot, we see that users are reported as "no show" before the event event starts

API and Webhooks Webinars
1

Hi,
The support team asked me to contact you via devforum.

My issue is the following:
When we connect Zoom and Pardot, we see that users are reported as “no show” before the event event starts.

The issue has been reported in the past (see Pardot API integration moved registrants to "no shows" before webinar happened and Pardot API integration moving registrants to 'No Show' list before the webinar has happened), but we are uncertain understanding, if there is a solution of this.

Could you please let me know?

Thank you, Iveta

@ibenkova@globalblue.com

2

Hi, when could I expect an answer, please?

3

Hi @gb_webinar
Thanks for reaching out to us and sorry for the late reply here
Are you still experiencing this issue?
I am not familiar with the Pardot integration but happy to take a closer look to help

4

Hi Elisa, no in our last test with 3 users.
I will let you know with next event we organise.
Have the issue been fixed at your end?

Thank you, Iveta

5

Hi @gb_webinar
I am not aware of any changes or fixes towards this.
Please keep me posted and make sure to tag me if you have any updates
cheers,
Elisa