You Cannot Authorize This App

[aaghili (Al)]

Description
Hi I’m creating a user managed APP with Chat scopes and for some reason I can’t authorize the app.

Error
You cannot authorize the app. Please see the screenshot

Which App Type (OAuth / Chatbot / JWT / Webhook)?
oauth

Screenshots (If applicable)

Additional context
Add any other context about the problem here.

[tommy (Tommy Gaessler)]

Hey @aaghili,

Let me know if this helps:

Receiving error "You cannot authorize the app"

Hey @pb_zoom, @josharcher, Our engineering team is aware of the issue and investigating this. While the team is yet to confirm the exact cause of error, upon initial review, they suspect the issue lies with this specific use of the state parameter. In the meantime they have advised that you revise the OAuth URL to not use a state parameter and it should resolve the authorization error. For a quick resolution, if you still plan to use the state parameter you can try either of these options. Op…

Thanks,
Tommy

[aaghili (Al)]

This helps but we really can’t remove the state parameter. We pass the value of this parameter to our redirect api and need that info. Do you know when this is going to get fixed? Do you know if it’s possible to modify it? What does it need to look like? Currently our URL encoded state parameter looks like this.

state=%7B%22oauth_id%22:%222%22,%22client_id%22:%CLIENTID%22%7B

[tommy (Tommy Gaessler)]

Hey @aaghili,

This will be fixed in a release this weekend. Thanks for your patience!

Thanks,
Tommy

[aaghili (Al)]

thank you. Please let me know if it goes through. I’ll tested it out on Monday.

Al

[tommy (Tommy Gaessler)]

You are welcome!

It should be fixed now, please test and let me know if you run into any issues!

-Tommy

[aaghili (Al)]

Yes that fixed it. Thanks

Al

[tommy (Tommy Gaessler)]

You are welcome!

Thanks,
Tommy