You can't see each other, but you can hear them. The camera is on

[179470917]

Description

You can’t see each other, but you can hear them. The camera is on

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

• Device: [PC]
• OS: [window]
• Version: [e.g. 22]

Additional context
I’m in Hong Kong, the other is in Japan

[179470917]

please deal with that ；thanks

[tommy (Tommy Gaessler)]

Hey @179470917,

Please fill out the post template so we have enough information to assist:

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Description
A clear and concise description of what the question is.

Error
The full error message or issue you are running into.

Which version?
Knowing the version can help us to identify your issue faster.

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Go to ‘…’
2. Click on ‘…’
3. Scroll down to ‘…’
4. See error

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Version: [e.g. 22]
• Browser:[e.g. Chrome]

Additional context
Add any other context about the problem here.

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Thanks,
Tommy

[179470917]

Description

Video with Japanese users; only sound can be heard; but there is no picture, and the camera is on. Sometimes videos with Japanese users are normal

Error
The full error message or issue you are running into.

Which version?
[Web SDK] 1.7.8

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Go to ‘…’
2. Click on ‘…’
3. Scroll down to ‘…’
4. See error

Screenshots

Smartphone (please complete the following information):

• Device: [e.g. iPhone6]
• OS: [e.g. iOS8.1]
• Version: [e.g. 22]
• Browser:[e.g. Chrome]

Additional context
Add any other context about the problem here.

[tommy (Tommy Gaessler)]

Hey @179470917,

Please upgrade to version 1.7.10. The issues are fixed in that version.

Thanks,
Tommy