Attempting to utilize the Contact Center Pause/Restart recording call control API endpoints. Pause is triggered when dialed phone number matches an address book contact. We believe all scopes within app are properly selected and we are receiving no errors when the API call executes. Recording does not pause on the ZCC side. Confirmed account level setting is enabled to allow 3rd party API to pause the automatic call recording. Have also attempted introducing a 2 second delay before the Pause executes. Are there any suggestions for things we may have overlooked or missed that would prevent the Pause from occurring on the ZCC side?
Hey @rehema.zoom can you help here please?
In the last day, we discovered that there is a flag that needs to be enabled on the back end, “Enable Open Api Pause/Resume Recording”, in addition to having the Account level setting checkbox marked. We are getting this enabled and hopefully this resolves - will revert back here if we are still having issues.
Hi @gcascella,
Glad to see you found information about this flag. If issues still persist, I’ll be happy to continue troubleshooting.
Best,
Rehema