Zoom Android SDK- Meeting Join issue in MI phone | log generated Need to analyze

Meeting SDK
1

We are facing issue in Android MI phone when phone screen is off, as soon user try to join the meeting , meeting disconnect automatically.

Zoom Android SDK version - v4.6.21666.0429.

Step to Reproduce:

1.At receiver side, notification received using FCM.
2.Unlock the screen, now it will visible in Full Screen with Accept / Reject Button
3.Click on accept Button.
4.Zoom SDK initialize & then meeting disconnected as soon as user click on accept button

Smartphone (please complete the following information)

  • Device: Redmi Note 5 Pro
  • OS:Android-9
  • Version: 9PKQ1.180904.001

Additional context
We have generated the log & same has been attached. Please analyze this log & suggest the solution for same.

Screenshot_2020-09-06-02-58-20-962_com.evolko.patientapp
Screenshot_2020-09-06-02-58-20-962_com.evolko.patientapp1080×2160 129 KB

2

Hi @zoomdevmaster, thanks for using the dev forum!

Sorry to hear you’re running into an issue, but I’m having a little trouble understanding how to reproduce the behavior you’re seeing. Can you describe the steps taken in terms of calls into the Zoom SDK? I see you’re using an older version of our SDK. Are you able to reproduce after updating to the latest version?

Also, you mentioned logs in your post but did not post any. Those would be helpful for determining the cause of this as well.

Thanks!