Zoom Api of meeting participants QoS is Not returning correct Data

API and Webhooks Reports and Dashboards
1

Zoom Api of meeting participants QoS is Not returning correct Data:

*I have the Requirement to check the Quality of Video During the Meeting, I found a Suitable Endpoint in Api documentation and it is fulfilling my requirements and it return the Resolution value in Response,
However the Data is response is not much accurate and Up to date , and most of the time video Resolution attribute have null value .
Api Endpoint: https://api.zoom.us/v2/metrics/meetings/{{MeetingId}}/participants/qos?type=live&page_size=10

On the Other side I am using Web SDK is my Frontend App and integrate it in my angular app as Component View according to the Following Document Web SDK 720p video

  1. Height is set to above 700 with Speaker View
  2. Group HD is Enabled in Account Setting
  3. Good and Stable Internet Connection
  4. Laptop also have GTX 1070 Graphic Card
    image
    image1718×1091 72.2 KB

QoS Api Response:

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Thanks

2

Hi @qasatti , thank you for your inquiry. What are you comparing the QoS data to to see if it is correct or not?

3

Hi Gianni,
I am checking it for Video Quality resolution, Camera are ON for All participant’s but it return Empty Value in resolution attribute of API response,

4

Okay so you are just checking one API endpoint? Not the dashboard in the web portal? Can you please share your request/response and the estimated date when it stopped working for you?

5

My primary Focus is Resolution attribute and its empty most of the time.
unfortunately the response body is huge so I cant attached it here completely
So, attached a drive link you have have a view there

https://credoge-my.sharepoint.com/:u:/g/personal/qasatti_credo_ge/EUOhAN3XCNhIjEc0r4JOTHgBBvVBbwaTkwuz5VEX9Ml0mQ?e=hRV4qr

6

Ahh I see @qasatti , this endpoint reflects user qos stats at the top of each minute and returns data based on state (e.g., when requested, or last received). When you query this endpoint a minute later or at meeting end, are those fields still empty?

7

Hi @gianni.zoom
we are checking the Quality after every 1 minutes its actually inside a recurring job ,
Occasionally it return the Correct values but most of the time resolution field is empty :smiling_face_with_tear:

8

Hi @qasatti , what about after the meeting is over when you query as type=past?

9

Hi @gianni.zoom ,
Our Core requirement is to check the Video Quality During the Call, We are not interested for past meetings quality Scores , If you know some alternative way to check the Video Quality of participants During the Live meetings Please share

10

Hi @qasatti ,

I understand you want the live data, but I need to verify the API endpoint behavior you’re experiencing. Please confirm if it’s present when type=past. Additionally, please message me you production client id and account id/number.

Thanks!

11

Yes, I observed Past meetings also have sometimes missing QOS data

12

Thank you, I am following up via direct message for more info.