Some QOS data is missing from the API calls

nicolaskneler · February 8, 2021, 2:43pm

Hi! We’re working with Zoom API’s /metrics/meetings/{meetingId}/participants/qos endpoing to obtain QOS data from our students’ meetings, but we get a high % of empty data, even from long meetings.

I found this thread which refers to a similar issue, maybe @will.zoom can point me in the right direction?

Here’s a sample of the data we’re obtaining, not sure what other info might be useful for you to help me. Thanks!

{
    "page_count": 1,
    "page_size": 1,
    "total_records": 1,
    "next_page_token": "",
    "participants": [
        {
            "id": "q8fjgvLFRRaV26z0K6heew",
            "user_id": "16778240",
            "user_name": "XXX",
            "device": "Windows",
            "ip_address": "41.190.134.2",
            "location": "(UG)",
            "network_type": "Wifi",
            "microphone": "Microphone (Realtek(R) Audio)",
            "speaker": "Speakers (Realtek(R) Audio)",
            "data_center": "Netherlands (Cloud Top)",
            "connection_type": "UDP",
            "join_time": "2020-10-30T15:24:26Z",
            "leave_time": "2020-10-30T15:59:43Z",
            "share_application": false,
            "share_desktop": false,
            "share_whiteboard": false,
            "recording": false,
            "pc_name": "DESKTOP-61C609P",
            "domain": "",
            "mac_addr": "0015-5d7d-7b2e",
            "harddisk_id": "",
            "version": "5.3.52879.0927",
            "user_qos": [
                {
                    "date_time": "2020-10-30T15:24:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "audio_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "video_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "video_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "2%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "4%",
                        "system_max_cpu_usage": "22%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:25:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "audio_output": {
                        "bitrate": "",
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                        "avg_loss": "",
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                    "video_input": {
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                        "avg_loss": "",
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                        "frame_rate": ""
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                    "video_output": {
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                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_input": {
                        "bitrate": "",
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                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "22%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:26:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "audio_output": {
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                        "avg_loss": "",
                        "max_loss": ""
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                        "frame_rate": ""
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                        "avg_loss": "",
                        "max_loss": "",
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                        "frame_rate": ""
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                    "as_input": {
                        "bitrate": "",
                        "latency": "",
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                        "avg_loss": "",
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                        "frame_rate": ""
                    },
                    "as_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "1%",
                        "zoom_max_cpu_usage": "2%",
                        "system_max_cpu_usage": "35%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:27:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "audio_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "video_input": {
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                        "frame_rate": ""
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                    "video_output": {
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                        "resolution": "",
                        "frame_rate": ""
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                    "as_input": {
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                    "as_output": {
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                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "19%"
                    }
                },
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                    "date_time": "2020-10-30T15:28:00Z",
                    "audio_input": {
                        "bitrate": "",
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                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
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                    "video_input": {
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                        "resolution": "",
                        "frame_rate": ""
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                    "video_output": {
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                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_input": {
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                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "2%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "17%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:29:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "audio_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "video_input": {
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                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "video_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "as_input": {
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                        "latency": "",
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                        "max_loss": "",
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                        "frame_rate": ""
                    },
                    "as_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "22%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:30:00Z",
                    "audio_input": {
                        "bitrate": "",
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                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "4%",
                        "system_max_cpu_usage": "25%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:31:00Z",
                    "audio_input": {
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                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "25%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:32:00Z",
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                        "avg_loss": "",
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                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "1%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "25%"
                    }
                }
            ]
        }
    ]
}

will.zoom · February 9, 2021, 6:03pm

Hey @nicolaskneler,

Thanks for reaching out about this. Happy to help take a closer look.

As a first step, can you confirm when you’re making these requests? For example, are you doing so in the beginning of the meeting, throughout the meeting, after the meeting?

Can you also share the Meeting ID associated with this example?

Thanks!
Will

nicolaskneler · February 11, 2021, 1:44pm

I @will.zoom ! Thank you for your reply.

Regarding your questions, we’re always fetching the past meetings, not the live ones. The fetcher is triggered after the meeting. Here’s the ID: zZyygs+xQUWKt+hfGgPDfA==

Hope you can help me out with this!

will.zoom · February 12, 2021, 3:31pm

Hi @nicolaskneler,

Thank you for confirming these details! I agree this seems strange—we’re looking into this for you. (ZOOM-246788).

Thanks,
Will

nicolaskneler · February 12, 2021, 5:03pm

Great! Thank you!

will.zoom · February 16, 2021, 5:33pm

No problem, I will be in touch. Thanks!

Best,
Will

nicolaskneler · February 25, 2021, 3:14pm

Hi @will.zoom , any news regarding this? do you need anything else from me? Thanks

will.zoom · February 25, 2021, 9:29pm

Hey @nicolaskneler,

Thanks for following up on this—our team is still looking into this. However, we’re having some trouble locating this particular request in our logs since it is from last year. Is there any chance you’ve run into a more recent example that you might be able to share (preferably in the last 14 days)? This would be really helpful.

Let me know—thanks!
Will

nicolaskneler · March 2, 2021, 3:29pm

HI Will! Sorry for the delay, but please try with this one! +zZZg+51TGeEhqf2eHLtKw==

will.zoom · March 2, 2021, 5:08pm

Hey @nicolaskneler,

It looks like this meeting was from early February. Do you have any examples from the last two weeks by chance?

Thanks,
Will

nicolaskneler · March 4, 2021, 1:50pm

Hi @will.zoom ! This one is from today : jo2JGhCTT0GIr5a0YAYRIw==

will.zoom · March 4, 2021, 5:36pm

Thanks, @nicolaskneler — we will take a closer look! (ZOOM-246788)

Will

will.zoom · March 5, 2021, 5:43pm

Hey @nicolaskneler,

I believe this should be resolved now. Can you let me know if you’re seeing this info reflected now?

Thanks!
Will

nicolaskneler · March 8, 2021, 9:21pm

Thank you @will.zoom !

Will ask my team to check and get back to you

will.zoom · March 9, 2021, 4:20pm

Thanks, @nicolaskneler — let me know.

Best,
Will

system · April 9, 2021, 2:21am

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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Some QOS data is missing from the API calls

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