Some QOS data is missing from the API calls

Hi! We’re working with Zoom API’s /metrics/meetings/{meetingId}/participants/qos endpoing to obtain QOS data from our students’ meetings, but we get a high % of empty data, even from long meetings.

I found this thread which refers to a similar issue, maybe @will.zoom can point me in the right direction?

Here’s a sample of the data we’re obtaining, not sure what other info might be useful for you to help me. Thanks!

{
    "page_count": 1,
    "page_size": 1,
    "total_records": 1,
    "next_page_token": "",
    "participants": [
        {
            "id": "q8fjgvLFRRaV26z0K6heew",
            "user_id": "16778240",
            "user_name": "XXX",
            "device": "Windows",
            "ip_address": "41.190.134.2",
            "location": "(UG)",
            "network_type": "Wifi",
            "microphone": "Microphone (Realtek(R) Audio)",
            "speaker": "Speakers (Realtek(R) Audio)",
            "data_center": "Netherlands (Cloud Top)",
            "connection_type": "UDP",
            "join_time": "2020-10-30T15:24:26Z",
            "leave_time": "2020-10-30T15:59:43Z",
            "share_application": false,
            "share_desktop": false,
            "share_whiteboard": false,
            "recording": false,
            "pc_name": "DESKTOP-61C609P",
            "domain": "",
            "mac_addr": "0015-5d7d-7b2e",
            "harddisk_id": "",
            "version": "5.3.52879.0927",
            "user_qos": [
                {
                    "date_time": "2020-10-30T15:24:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "audio_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": ""
                    },
                    "video_input": {
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                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
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                        "avg_loss": "",
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                        "frame_rate": ""
                    },
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                        "frame_rate": ""
                    },
                    "as_output": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
                        "avg_loss": "",
                        "max_loss": "",
                        "resolution": "",
                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "2%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "4%",
                        "system_max_cpu_usage": "22%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:25:00Z",
                    "audio_input": {
                        "bitrate": "",
                        "latency": "",
                        "jitter": "",
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                        "max_loss": ""
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                    "audio_output": {
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                        "avg_loss": "",
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                        "frame_rate": ""
                    },
                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "22%"
                    }
                },
                {
                    "date_time": "2020-10-30T15:26:00Z",
                    "audio_input": {
                        "bitrate": "",
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                        "jitter": "",
                        "avg_loss": "",
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                    "cpu_usage": {
                        "zoom_min_cpu_usage": "1%",
                        "zoom_avg_cpu_usage": "1%",
                        "zoom_max_cpu_usage": "2%",
                        "system_max_cpu_usage": "35%"
                    }
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                    "date_time": "2020-10-30T15:27:00Z",
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                        "system_max_cpu_usage": "19%"
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                    "date_time": "2020-10-30T15:28:00Z",
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                    "cpu_usage": {
                        "zoom_min_cpu_usage": "2%",
                        "zoom_avg_cpu_usage": "2%",
                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "17%"
                    }
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                    "date_time": "2020-10-30T15:29:00Z",
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                        "zoom_max_cpu_usage": "3%",
                        "system_max_cpu_usage": "22%"
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        }
    ]
}

Hey @nicolaskneler,

Thanks for reaching out about this. Happy to help take a closer look.

As a first step, can you confirm when you’re making these requests? For example, are you doing so in the beginning of the meeting, throughout the meeting, after the meeting?

Can you also share the Meeting ID associated with this example?

Thanks!
Will

I @will.zoom ! Thank you for your reply.

Regarding your questions, we’re always fetching the past meetings, not the live ones. The fetcher is triggered after the meeting. Here’s the ID: zZyygs+xQUWKt+hfGgPDfA==

Hope you can help me out with this!

Hi @nicolaskneler,

Thank you for confirming these details! I agree this seems strange—we’re looking into this for you. (ZOOM-246788).

Thanks,
Will

Great! Thank you! :pray:

No problem, I will be in touch. Thanks!

Best,
Will

Hi @will.zoom , any news regarding this? do you need anything else from me? Thanks

Hey @nicolaskneler,

Thanks for following up on this—our team is still looking into this. However, we’re having some trouble locating this particular request in our logs since it is from last year. Is there any chance you’ve run into a more recent example that you might be able to share (preferably in the last 14 days)? This would be really helpful.

Let me know—thanks!
Will

HI Will! Sorry for the delay, but please try with this one! +zZZg+51TGeEhqf2eHLtKw==

Hey @nicolaskneler,

It looks like this meeting was from early February. Do you have any examples from the last two weeks by chance?

Thanks,
Will

Hi @will.zoom ! This one is from today : jo2JGhCTT0GIr5a0YAYRIw==

Thanks, @nicolaskneler — we will take a closer look! (ZOOM-246788)

Will

Hey @nicolaskneler,

I believe this should be resolved now. Can you let me know if you’re seeing this info reflected now?

Thanks!
Will