Description
Several users of our Zoom marketplace app have experienced rate limit errors for requests that are well under the 10 requests/second limit described here: https://marketplace.zoom.us/docs/api-reference/rate-limits. Our app hits the users endpoint (/v2/users/) twice, and then lists hits the meetings endpoint for that user (/v2/users/{userId}/meetings). This number of requests should not trigger the API rate limit error response that we are seeing below. This is only happening for a subset of the Zoom accounts that have installed our app, and these accounts have not installed other Zoom Marketplace apps that could be using up their per-second request limit. We have advised these users to submit support tickets referencing the rate-limit problem, is that the correct path for this issue? My understanding from the documentation above is that the rate limits are imposed on a per-account basis, so each customer would need their limit increased individually.
Error
429: {"code":429,"message":"You have reached the maximum per-second rate limit for this API. Try again later."}
Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth app.
Which Endpoint/s?
/v2/users/
/v2/users/{userId}/meetings
/v2/users/{userId}/webinars
How To Reproduce (If applicable)
hitting the users endpoint with a GET request 3 times in a loop results in the rate limit response, repeatably.
Screenshots (If applicable)
Additional context
