Hey @developers1,
Thank you for providing more detail.
How are you placing users into the waiting room? Are you able to provide an example of the code you’re using and any errors that you encounter?
Are you able to send a screenshot of this issue? What browser are you using when you see this behavior and on what platform?
We do have limited browser support depending on the platform and browser that you’re using. Specifically, if you look at the iOS section you can see that Sending audio/video from the phone is not supported at this time. We plan to improve this support in the future but are currently blocked by the APIs available on iOS.
I’ll note that the Gallery View section of that documentation is incorrect. Currently, Gallery View is only supported when using Chrome or the latest version of Edge. We plan to expand browser support in the future.
I see that you have another forum post open with similar questions, please follow up in one of the two threads so we can keep information focused in one location.
Let me know if you have any questions.
Thanks,
Max