Zoom asking for "A user access token is required to request this resource." when attempting to go Live to FB

For some reason when I attempt to go live to a Verified Facebook Page, I get this error: A user access token is required to request this resource. This was not the issue prior to Zoom doing their update two weeks ago.

We had another FB Admin/Zoom User login and his worked, so I’m assuming it’s my zoom credentials? I’ve attempted to login through multiple devices and same error. I do not do any coding, this is simply through the native Zoom software (their customer service is hard to get ahold of ).

Any help would be appreciated!
Thanks,
Shawn

1 Like

I have the same problem. I cannot see any updates or process for this.

I’ve the same problem…
What’s the solution???
Tnx

No! I had to use another FB account. So I made my personal page an admin, then it worked. :man_facepalming:. So same issue on my business FB “parent page”.

Hey @SKAssociates, @confasi.sicilia, @dannesserrano,

When it comes to issues live streaming from the Zoom Client, please reach out to our Customer Support Team as they’ll be able to assist you directly.

@SKAssociates thank you for sharing what worked for you!

Thanks,
Max