An issue was reported to Zoom where we had several recorded chats that did not receive participant information. Zoom responded that they attempted to send the data but that it failed due to a timeout at our endpoint. Also zoom have retry logic, By design, for the timeout case, will retry a request 3 times, this continued to timeout and so we did not attempt again.
Error - Timeout connecting to [ewcf.careeredonline.com/188.8.131.52:443]"
We are trying to investigate this issue from our end for that we required below things from zoom.
- Can zoom notify us through email in case of similar time outs?
- is there any recent time out has been noticed from your logs?
- Could you list the IP’s or dns where zoom will make a call back to us? so that we can verify our firewall for any restriction/whitelist required from our end.
- is there any way to fetch the failed call list from zoom to reprocess on our end?
Thanks for all your support.