Howdy @suhailpuri
I was able to find this Zoom Help Center Article, which states:
You can [go] to http://speedtest.net to check your network bandwidth. Generally, we recommend 1.2 to 1.5Mbps upload/download for an optimal experience on desktop or room systems.
However, you mentioned a variety of connection sources such as: Internet, Home Internet, and 3G/4G, and I wasn’t able to locate any specifics for what your thresholds should be set as while monitoring to be considered.
I asked some of our Customer Success Managers if we had “Optimal Operating Target” values for these metrics, and they provided me with the following information:
| Metrics | Ideal Threshold | Notes |
|-------------|-----------------|------------------------------------------------------|
| Jitter | < 150ms | Variation in time between packets arriving |
| Latency | < 300ms | Delay between packets being sent/received |
| Packet Loss | < 20% | Number of packets failing to reach final destination |
| CPU Usage | < 90% | Send and Receive rate you experience during the call |
Are you developing an app and using the List Meeting Participant’s QoS API to obtain these numbers for your own monitoring?
I scratched the itch with a couple other questions and wanted to share what I learned, in case it helps…
What happens when one or more attendees are on poor-quality connections, when this occurs, will they trigger a threshold monitoring alert?
Answer: Users receive a monitor alert, and they are encouraged to disable their camera.
Does this help get you moving in the right direction?