Zoom Click to dial not working in salesforce Lightning

[justin.carlin (Justin)]

Description
The Click to dial feature is not working in salesforce lighting experience.
The phone numbers are not clickable when signed into zoom via the salesforce interface.

Error

Which App?
Zoom Salesforce integration version No. 3.13.1

How To Reproduce (If applicable)
Steps to reproduce the behavior:
Login to Zoom via the softphone in salesforce
Click on phone #

Screenshots (If applicable)
See above

Additional context
The click to dial feature is working in the salesforce classic interface.

[lukaenzo6584 (Order)]

The Click to dial feature is not working in salesforce lighting experience.
The phone numbers are not clickable when signed into zoom via the salesforce interface.

No this not a big issue some time it s bet issue clera cokies i also havre face this issue when i was working on client project it will be solve clear cookies and again sign up

[tommy (Tommy Gaessler)]

Hey @justin.carlin , @lukaenzo6584 ,

To confirm, this is the Salesforce App you are having issues with?

There are two, so I want to confirm. (App Marketplace)

Thanks,
Tommy

[justin.carlin (Justin)]

Hi Tommy,
yes that is the App we are using.

[tommy (Tommy Gaessler)]

Hey @justin.carlin ,

Thanks for confirming, we are looking into this issue and will report back soon with updates. (ZOOM-259236)

-Tommy

[tommy (Tommy Gaessler)]

Hey @justin.carlin ,

Can you please try the following:

1. Sign out of the phone first and go to this document to configure the openCTI adapter url:

   Configure Zoom Phone in Salesforce - Zoom Phone Configuration - Installation and Configuration - Salesforce

2. Click the link to get the url:

   

3. Configure the open CTI adapter url:

   

Let me know if that resolves the issue for you.

Thanks,
Tommy