Zoom "I'm Away" Reaction Button not working

Description

  1. Clicking reactions, “I’m Away” button will not show as a coffee mug icon but as ‘X’ instead
  2. Clicking “I’m Away” button won’t do anything, just removes previously shown/selected icon

Browser Console Error

Element type is invalid: expected a string (for built-in components) or a class/function (for composite components) but got: undefined. You likely forgot to export your component from the file it's defined in, or you might have mixed up default and named imports.Check the render method of `ce`.
eval @ trackConsoleError.js:35
callMonitored @ internalMonitoring.js:105
console.error @ trackConsoleError.js:34
u @ zoomus-websdk.umd.min.js:2
w @ zoomus-websdk.umd.min.js:2
value @ zoomus-websdk.umd.min.js:2
callback @ react-dom.development.js:18095
callCallback @ react-dom.development.js:16433
commitUpdateEffects @ react-dom.development.js:16472
commitUpdateQueue @ react-dom.development.js:16463
commitLifeCycles @ react-dom.development.js:17364
commitAllLifeCycles @ react-dom.development.js:18736
callCallback @ react-dom.development.js:149
invokeGuardedCallbackDev @ react-dom.development.js:199
invokeGuardedCallback @ react-dom.development.js:256
commitRoot @ react-dom.development.js:18948
eval @ react-dom.development.js:20418
unstable_runWithPriority @ scheduler.development.js:255
completeRoot @ react-dom.development.js:20417
performWorkOnRoot @ react-dom.development.js:20346
performWork @ react-dom.development.js:20254
performSyncWork @ react-dom.development.js:20228
interactiveUpdates$1 @ react-dom.development.js:20495
interactiveUpdates @ react-dom.development.js:2170
dispatchInteractiveEvent @ react-dom.development.js:4882

Which Web Meeting SDK version?
2.4.0

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘Reactions’
  2. Check “I’m Away” button, it is shown as an ‘X’ icon
  3. Click “I’m Away” button
  4. Nothing happens, just removes previously shown/selected icon it there was any
1 Like

Just to add, we also tested it on Zoom Sample Web App and we got the same behavior so please check.

This is the button we are referring to.
image

hi, are you facing same issue?
Regards:@frag

Hi @donte.zoom,

Could you please check this issue reported by @jserrano?

Thanks,
Lara

Up,

@donte.zoom this is still bugged in 2.4.5

@donte.zoom
Do you have any updates on this ticket?

Regards,
Lara

@lfrancia, @jserrano , @cmackenzieson2 ,

Thank you for the tag @lfrancia! I will work to reproduce and create a bug ticket if needed. In the meantime, please let me know if you already submitted a support ticket for this matter.

Hi @donte.zoom ,

Here is the support ticket that we submitted for this issue. https://support.zoom.us/hc/en-us/requests/14681337

Thanks,
Lara

Thanks, @lfrancia! I will look into this and create a bug ticket for reproducible!

Hi @donte.zoom,

Zoom support repeatedly asked us to test it on Web SDK 2.5.0 because they said they have already fixed it and they “tested” it. But, when we finally found time to test it, it is not fixed at all. Could you please check with them again?

Cheers,
Lara

hi,
I dont know if it the original error, but with Web SDK 2.5.0 “I am away” don’t work

I have launched a meeting between “Zoom …” and our SDK 2.5.0 solution and clicked “I am way” on both sides

Zoom …” (Firefox): everything is ok (teacup twice and text once)

with SDK 2.5.0 (Chrome): no indicator of “I am away” (no teacup and no text)

Jürgen

1 Like

Hey @j.schoenemeyer , @lfrancia , @nvivot , @cmackenzieson2 , @cmackenzieson2 , @jserrano ,

Just wanted to let you know we were able to reproduce the issue and will fix this in an upcoming release. :slight_smile:

Thanks,
Tommy

2 Likes

Hi Tommy,

Thank you for the good news! Looking forward to the fixed version.

Thanks,
Lara

Hi, Lara,

Thank you for taking the time to give us your valuable feedback.

the error is not fixed in Web Meeting SDK 2.6.0

testet on

  • Zoom Windows App 5.11.1 (ok) <-> Zoom web api 2.6.0 (symbol ‘tee’ missing)
  • zoom.us webpage (ok) <-> Zoom web api 2.6.0 (symbol ‘tee’ missing)

Jürgen

1 Like

Hey @j.schoenemeyer ,

Correct, we were not able to squeeze it into the 2.6.0 release, but are working to include it in the next release this month.

Thanks,
Tommy

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