Hello,
We have a published zoom marketplace app which uses recall.ai to join meetings hosted by external customers. The app was working until its owner left our organization, which was when we removed this owner’s zoom account from our organization/workspace. The app was transferred to someone else within our organization as its owner, according to the UI.
Since then, the app can still join our organization’s internal zoom meetings using the client-id+secret app credentials. However, it cannot join any external organization’s zoom meetings due to a zoom_invalid_signature error. The engineers at recall.ai recommend us to contact Zoom support to take manual action to transfer the ownership of the application properly to a user within our organization.
Please advise on how to fix this issue so the published app can join meetings hosted by external organizations, just like what’s working before. Thank you.