Zoom Meeting Creation Error - Failure - Your Email is not a Zoom User or not belong to the Account

App Marketplace
1

Description
When creating an Event in a Salesforce, and selecting “Schedule Zoom Meeting” checkbox, creates a Zoom-Event record populating Zoom Meeting Creation Status field with “Failure - Your Email is not a Zoom User or not belong to the Account” and Zoom Meeting details are not getting Populated in Event Description.

I have created a Zoom Account for the Email address which used for User for whom the Event is being assigned.

Do I need to update Email in any other places?

Error
Failure - Your Email is not a Zoom User or not belong to the Account

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Zoom for Salesforce

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Login as a User who have “Zoom User” Permission Set.
  2. Create an Event on any Account and check “Schedule Zoom Meeting” before saving.
2

Hey @sunilnchandra,

Checkout this thread and let me know if it helps resolve your issue:

Thanks,
Tommy

3

Hello @tommy

“Use Personal Meeting ID (PMI) when scheduling a meeting” is Turned off in my Zoom Settings. I couldn’t find PMI Info Settings.

Zoom Email:

Zoom
Zoom777×482 32 KB

4

Hey @sunilnchandra,

Did you add this user to your Zoom account?

https://support.zoom.us/hc/en-us/articles/360028938451-Adding-Existing-Licensed-Users-to-a-Business-Account

Thanks,
Tommy

6

Hello @tommy,

I understood the concept now. It worked. Thank you for your help.

Regards,
Sunil C N

1 Like
7

Happy to hear you got it working! :slight_smile:

-Tommy

8

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