We have Zoom integrated into our platform using Meeting SDK to embed the Zoom meeting into our web page. We are experiencing intermittent meeting quality issues (freezing, delays, no audio) and are wondering if there is anything that can be done to fix this as it very negatively impacts the user experience on our platform.
- Are there settings we can pass into the Zoom API that will tweak performance like maybe turn down video quality a little or reduce the frame rate thus making Zoom use less bandwidth and/or computer resources?
- Could we provide our users with a link on our platform to open Zoom up in the app rather than using Zoom from their browser? If so, where do I find this URL?
Do check out the guide here https://devsupport.zoom.us/hc/en-us/articles/13662906729485-Best-practices-when-using-the-Meeting-SDK-in-an-iFrame
Do note that in a browser environment, in the event where you are embedding resources in your parent page, the browser has to handle both workload on your parent page and on the embedded source (in this case Zoom Meeting SDK Web).
Just to confirm, you are embedding your own hosted Meeting SDK Web, and not Zoom Web Client (Launch Meeting - Zoom) right?
Could we provide our users with a link on our platform to open Zoom up in the app rather than using Zoom from their browser? If so, where do I find this URL?
The developer should have access to the meeting ID and credential details.