Zoom + Office 365: Graph API and Domain Association Errors

Zoom Apps
1

Hi community,

We’re trying to integrate Zoom with Office 365 for calendar and contacts sync. However, we’re running into these errors:

  • “Your account may not be compatible with the Microsoft Graph API”
  • “Zoom association domain does not match O365 verification domain”

This happens when selecting API Graph as the authorization method and using OAuth 2.0.

Important clarification:
We are using a Microsoft 365 account (corporate tenant) – not a personal Outlook.com or Hotmail account. The domain is verified and active in Azure AD.

What we tested:

  • Integration works perfectly in a test tenant (Microsoft 365 tenant with minimal restrictions).
  • The issue only occurs in the production tenant .
  • Zoom is registered as an Enterprise Application in Azure AD.
  • Admin consent has not been explicitly granted for Microsoft Graph API permissions.

Question to the community:
Has anyone experienced a similar issue with Office 365 integration?
What settings should we review in the Microsoft 365 Admin Center or Azure AD to allow Zoom to:

  1. Access the Microsoft Graph API for calendars and contacts?
  2. Pass the domain association check between Zoom and O365?
2

hi @ricardoferraz ,

If you are using corpoarte tenant then please raise a support ticket, or refer back to your sales executive for help. If you are doing this on behalf of a coroprate then ask then to do this.

I am doubtfull that community members are going to have the experience to look at this.

Perosnally I have an office 365 account for one domain and I use this for email and the calandar with a graph api, but I dont have or need to make any changes for it to work.
I had to get an account with microsoft office 365 directly, becuase none of the msexchange services worked with the graph api.
My account is with Fasthosts.com, but they admin takes me directly into Microsoft.

all the best

John

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